 |
|
|
The premier provider of
regional airline handling services
|
|
The following individuals serve as Regional Elite Airlines Service's key management and technical Personnel: |
 |
Don Stephens, Senior Vice President, |
 |
Nancee Franklin, Director of Standards and Training |
 |
Jannie Guzick, Director of People |
 |
Adam Ryan, Director, Minneapolis Hub Operations |
 |
Mike Seitz, Director of Planning |
 |
Leo Malloy, Vice President-Customer Service |
 |
Greg Stephens, Director of Detroit Hub Operations |
 |
Sharon Heley, General Manager, Safety and Quality Assurance |
|
| |
|
|
| |
Don Stephens, Senior Vice President |
 |
Don has nearly 20 years of regional airline
experience acquired in various planning and operating
positions at Delta Airlines, Delta Connection and Comair
Airlines.
Don initially joined Comair in July 1989 and held
various positions in Network Planning and Finance during
his tenure. He was Comair's director of Financial Planning
before going to the newly formed Delta Connection, Inc.
(DCI) in April 2000. He eventually served as DCI's
director of Operations Planning and Performance.
In 2005, Don returned to Comair to serve as the
company's vice president of System Planning and Customer
Services, where he was responsible for overseeing the
Airport Customer Service operations at Comair-staffed and
contract field locations across the network. He was also
responsible for the Customer Services support and training
organizations.
|
|
During that time, Don implemented Delta's northeast
regional expansion strategy growing New York operations by
130 percent. He also led the customer services team through
a period of industry instability and bankruptcy
reorganization while ensuring safe and reliable product
delivery.
Don returned to Delta Connection in August 2008 to
work on integration initiatives related to the Delta and
Northwest merger, leading up to his selection to head the
new Regional Elite subsidiary in February 2009.
Don earned a Bachelor's degree in Business
Administration from Thomas More College in Crestview Hills,
Kentucky. |
|
|
| |
|
|
Top
| |
|
|
| |
Nancee Franklin, Director of Standards and Training |
 |
Nancee Franklin serves as the Director of Standards and Training and began her career
as a ramp agent at Comair based in Key West, Florida. Before joining
the Regional Elite team, she served as Independence Air's Director of
Airside Operations at Washington-Dulles with over 600 employees and more
than 350 daily departures under her supervision. In addition, she was a Customer
Service Regional Manager for Atlantic Coast Airlines. Prior to joining ACA/Independence
Air, she held various Station Manager positions with Piedmont/US Airways Express and a
Regional Manager position with US Airways. She joined Regional Elite from Compass Airlines
where she played a key role in the FAA certification and start-up and she was responsible for
providing oversight of airport customer service contract vendors, security functions and facilities.
|
|
|
Nancee is originally from Raleigh, NC and she received a Bachelor of Science degree in Business Management
from North Carolina State University. She now lives in the Minneapolis area.
|
|
|
| |
|
|
Top
| |
|
|
| |
Jannie Guzick, Director of People |
 |
Jannie began her career with Mesaba in 1998 as a ramp agent
and is currently serving as the HR Manager for Ground Operations for Mesaba.
She has experience with building organizations from the ground up and over 22
solid years of Human Resources background with a number of companies
specializing in recruiting, payroll and benefits activities.
Jannie attended UCLA, OCC Irvine Bachelor program and obtained a pre-med degree.
Jannie holds a PHR from the Society of Human Resource Management.
She has recently relocated to Minneapolis from Detroit.
Jannie has been instrumental in establishing the People Department focusing on plans,
policies and programs within Regional Elite since inception. |
|
|
|
| |
|
|
Top
| |
|
|
| |
Adam Ryan,
Director, Minneapolis Hub Operations
|
 |
Adam Ryan serves as the Director of Minneapolis Hub Operations.
Adam has more than 13 years of airline industry experience, most recently
as Director of Ramp and Tower Operations for Comair at Cincinnati, and has served in
other leadership roles with Comair as Director of Daily Crew Scheduling,
Director of Operations Control, Resource Planning Manager,
and as a manager in various roles at the Cincinnati Hub tower.
Adam earned a bachelors degree (BA) in Organizational Management
from Northern Kentucky, and has attained his private pilot license.
|
|
|
|
| |
|
|
Top
| |
|
|
| |
Mike Seitz, Director of Planning |
 |
Mike Seitz is the Director of Planning for Regional Elite.
He previously served as the Comair Director of Customer Services Resource Planning,
Standards and Training. He joined Comair in 2003 as a Financial Analyst and was promoted to
Supply Chain manager shortly thereafter.
His supply chain background and understanding of our new ground
handling relationships will be vital in continuing to improve ground equipment quality,
striving to optimize our staffing levels, and leveraging technology to gain additional efficiencies.
He has been instrumental in developing new business relationships while at Comair,
including securing growth opportunities with United Express and Continental Express. |
|
|
Mike received his bachelor degree in accounting from Miami University in Oxford, Ohio.
|
|
|
| |
|
|
Top
| |
|
|
| |
Leo Malloy, Vice President-Customer Service |
 |
Leo has over 20 years of airline experience entering the industry as an airport serviceman for
Allied Aviation Services at Washington Reagan national Airport in 1986. After earning his bachelor’s
degree from the University of South Carolina he joined Midwest Express airlines as a CSR at Washington National,
holding various positions in the organization before returning to Washington as City Manager where he oversaw operations
and sales responsibilities at National, and subsequently Dulles.
Leo left Midwest in 2001 to join Atlantic Coast/Independence Airlines spending 5 years there in
various positions, eventually serving as the Senior Director for the airline’s Dulles hub. During his
five year tenure at Atlantic Coast/Independence Airlines, he served as the Director of Customer Service
with oversight of stations; the Director of Customer Service Systems which included training, policies and
procedures, and at the launch of Independence Air, he moved into the role of Director of Service Performance
with included recruiting, employee relations, customer advocacy, corporate training and employee communications.
|
|
|
In 2006, Leo returned to Midwest Airlines as the Vice President of Customer Service of its wholly owned subsidiary,
Skyway Airlines, where he was elevated to President in 2008. In that role, he lead its transition from a certificated
air carrier into an airport services role where in addition to providing services at Midwest and Midwest Connect, they
began offering services to a number of other carriers including NW and AA. In 2009, Leo Malloy was named Vice President,
Customer Experience for Midwest Airlines, which included all station operations; cargo; customer surveys and insights;
reservations center; airline partner services; commissary operations; the pass bureau; customer relations; and customer
service training.
|
|
|
| |
|
|
Top
| |
|
|
| |
Greg Stephens, Director of Detroit Hub Operations |
 |
Greg started in the industry in 1985 as a baggage handler for Air Midwest, Inc. During his 24
years tenure with Air Midwest, Greg held positions in all departments: Customer Service, Maintenance
and Flight Operations. Greg held senior level positions of Director of Safety, Director of Systems
Control, Director of Planning & Pricing and as Vice President General Manager. After Mesa Air Groups
acquired Air Midwest, Greg moved to Phoenix, Arizona as the Vice President of Customer service (1998-1999).
He returned to Air Midwest in December, 1999 as the President & COO of Air Midwest a wholly owned subsidiary
of Mesa Air Group, and held that position until September 2008. During that time 2005-2006 was also appointed
COO of go! Airlines in Honolulu, Hawaii to start up the MESA Air Group Hawaiian inter-island air carrier operations.
Prior to coming to Regional Elite in July of 2010, Greg was with Great Lakes Aviation as the Vice President of Customer
Service.
|
|
|
|
|
|
| |
|
|
Top
| |
|
|
| |
Sharon Heley, General Manager, Safety and Quality Assurance |
 |
Sharon has over 17 years of experience in the airline industry. She started as a ramp employee for Northwest Airlines in Fargo,
ND in 1993. She also worked as a customer service agent and joined the NW Ground Operations Education team as an instructor in 1997.
In 2002, she became the station manager in Grand Forks, ND and also served as the manager in Minot, ND and Duluth, MN.
Sharon returned to the training department in 2006 as the Manager, Education Technologies and led the training efforts during the NW transition
to vendor ground handling in 62 stations. She continued with the training department through the
merger with Delta Air Lines and served as the Manager, Compliance and Below Wing Delivery for ACS Learning at Delta
before joining Regional Elite in January, 2010.
Sharon earned a Bachelor of Science degree in Athletic Training from North Dakota State University in Fargo, ND.
|
|
|
|
| |
|
|
Click here to open Company Profile
|
|
|
|
 |